Mexico Business Manager

Position Summary: 

This position will act as the main sales and business manager in Mexico, with support as needed for the rest of LATAM, and will be the contact between potential distributor(s), potential customers and the company, developing relationships that enable a recognition and understanding of the customer’s needs that support business to customer interactions.  The preference is for this position to be based in the Jalisco, Mexico area.

The individual will work with the Executive Sales Manager to transition newly established accounts into functioning relationships that provide smooth delivery of products to market. This delivery of products may entail working with internal resources such as Manufacturing and R&D to tactically coordinate solutions to technical or regulatory challenges. In addition, the position will provide ongoing direct or delegated customer support through coordinated efforts.

The position will also be responsible to identify potential business partners and work with the Executive Sales Manager on establishing distributorship(s) agreement(s) with qualified partners.

Essential Functions:

  • Act as the primary liaison for the customers (distributors and end users) and provide Voice of the Customer (VOC) input / customer centric information for BRI.
  • Operate as lead point of contact for any and all matters specific to customers, with the key goals of penetrating, expanding and protecting accounts while increasing BRI’s margins and profitability.
  • Manage and solve conflicts with customers and provide or coordinate technical support for distribution partners and their customer’s needs. Troubleshoot any product complaints and in collaboration with balance of BRI team, push towards resolution in a timely manner.
  • Establish, cultivate and manage customer relationship at multiple levels.
  • Achieve assigned sales, account development, and other targets – by generating, forecasting and tracking metrics. Communicate clearly the progress of monthly / quarterly / annual initiatives
  • Establish Sales budgets with the clients and company
  • Play an integral role in new business pitches and responsibility for the effective on-boarding of new clients
  • Prepare, host and follow-up an annual strategic planning session with the customer
  • Identify and communicate customer product and technology requirements to appropriate personnel.
  • Coordinate efforts to insure compliance with renewing or developing regulatory concerns.
  • Support the sales and marketing requirements of distributors including training and joint sales calls.
  • Work with Mexico-distributors and BRI resources to coordinate product registration efforts.
  • Maintain an accurate product sales forecast in conjunction with distribution partners and key customers.
  • Support & work with Executive Sales Manager on customer payment topics and price calculations.
  • Work to ensure overall customer satisfaction with product performance.
  • Maintain a CRM database with key contacts from industry including influencers, customers, and prospects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Education / Experience / Qualifications:

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  • 7-10 years’ experience in field related to feed enzymes, processing, production and delivery required.
  • Fluent in written & spoken English and Spanish is a must.
  • Extensive knowledge of experience in the Mexican, and preferably other Latin-America feed markets, is a must.
  • Minimum of a Bachelor’s degree in biological science, business or related field required, preferably an advanced degree in animal nutrition or related field (Ph.D., M.S or DVM).
 
Behaviors & Key Performance Factors

  • Strong oral and written communication skills with the ability to communicate on issues to a broad audience
  • Strong Time / Project Management Skills
  • Persuasive
  • Independent
  • Strong technical knowledge in the field
  • Adaptable / Flexible
  • Diplomatic
  • Strong interpersonal skills
  • Qualified candidates must have the ability to travel, both domestically and internationally often (approximately 50-60% of the time).
 
Supervisory Responsibility:

This position has no direct supervisory responsibilities.

 
Position Type / Expected Hours of Work:

This is a full-time position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 3:00 p.m.

Travel:

Extensive travel both domestically and internationally; the preference is for position to be based in Mexico.

 
Work Environment / Physical Demands:

This position operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This position requires extensive road and air travel, sometimes for long distances and internationally, requiring extensive time sitting with little movement.

 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

BRI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Résumés (with position title in the headline) may be emailed directly to hr@briworldwide.com