Technical Service Manager – Mexico
The primary function of this role is to increase the service level of Technical Service team and accelerate the growth of sales. Operate as a key resource for our empowered and engaged customer focused, technical services organization adhering to BRI principal values. Collaborate, plan, and execute BRI. technical services strategy to deliver superior services to ensure long-term customer value and profitability. Align cross-functional Technical Service activities with Mexico sales and marketing to achieve short and long-term global strategies. This role will report to BRI VP of Sales, but in the near future to Country Sales Manager – Mexico. Oversee compliance and adhere to all BRI management, Integrity guidelines, and all policies and procedures related to position assignment.
Build a coordinated technical services support plan and achieve current year primary product business plan goals. Achieve the current year product business plan by achieving BRI Mexico’s product sales by a certain date. Continue to develop business relationships with important levels of customer technical and R&D staff to develop competitive insights and leverage these to further develop business opportunities within those customers.
Collaborate with sales management on annual sales plan to achieve specific customer volumes in assigned market for a certain list of top growth opportunities in assigned territories. Fully understand the customer’s needs, business plans and align BRI. technical service strategy in Mexico with customer plans. Work cross-functionally to get needed support from BRI. team members (e.g. R&D, regional technical service, marketing, customer service, regulatory affairs, etc.). Conduct technical service according to sales and marketing initiatives for growth, as opportunities with targeted customers evolve throughout the year, providing mutually beneficial benefits to the customer and BRI. Adjust technical service priorities according to support requested from sales management. Assure that the BRI. brand and branded products are always presented in a professional, positive, and sustainable manner by focusing on BRI. Programs and Solutions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|Education / Experience / Qualifications:
· Education (Minimum): PhD Animal Sciences veterinary or nutrition.
· Experience: 7+ years of Technical Service and key account business development in multi-national company promoting animal feed, protein, or health products to livestock customers, feed mills, growers, and integrators, with a species focus
· Language: Native in Spanish and fluent in English.
|Behaviors & Key Performance Factors
Works with other BRI. colleagues to plan and execute the technical services strategies as aligned with global and regional sales and marketing. Coordinates Mexico domestic and local provincial activities with Mexico sales and marketing to identify, analyze and present BRI. solutions that result in a successful commercial relationship with selected or assigned customers. Works with global marketing team to plan, prepare, train, and launch products according to agreed upon product positioning.
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
|Position Type / Expected Hours of Work:
This is a full-time position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 3:00 p.m.
Position entails local travel in Mexico (50 – 75%) including occasional international travel.
|Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
BRI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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