Customer Service Specialist – International

Essential Functions:

Be the primary customer service contact for all BRI’s International Distributor and Sales network and provide day-to-day problem resolution; effectively communicating by phone and email, and manage incoming email, providing timely responses. Build strong working relationship and interface with cross-functional departments and coordinate information between customers and internal departments including Research, Sales, Scheduling, and Logistics to meet customer expectations.   While assisting with order entry process subsequently ensuring accuracy and understanding and working closely with Customers, Sales, Marketing and Research on special order requirements.   Work with internal management & personnel to expedite orders at customer’s request and coordinating closely with logistics relative to delivery instructions.  When needed communicate priorities and manage high profile orders, providing updates to customers at regular intervals and project milestone dates and support all orders with proper preparation of International Shipping documentation ensuring accuracy of all documentation for customs clearance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Qualifications:

·       Bachelor Degree minimum

Behaviors & Key Performance Factors

·       Works with other BRI colleagues and partners to plan and execute customer service activities that result in successful commercial support of selected prospects and customers.  Works with sales and marketing teams to plan, prepare, and support launch of products and services, and ensure customers are supported and serviced above expectation from initial sample to commercial sales.

Supervisory Responsibility:

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Position Type / Expected Hours of Work:

This is a full-time position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 3:00 p.m.


No travel is expected for this position except for travel to approved for specific Key Account visits.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BRI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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